Non-Emergency Medical Transportation (NEMT) is a transportation service for people who do not require medical attention during transportation but have special needs that normal vehicles cannot accommodate.

Yes, absolutely! You can use your own manual or electric wheelchair. However, Threatt Counseling can provide you with a comfortable wheelchair for your ride. If you need us to provide you with a wheelchair or other accommodations, please let our dispatcher know upon scheduling.T

We accept cash, major credit cards and personal checks. The payments are due at the time of transportation unless other arrangements have been made in advance with the dispatcher.

We Sure do! If NEMT is not a frequently utilized benefit of your insurance plan, call them and ask for a pre-authorization letter, then email us the letter and your trip details to schedule. If you can not obtain a preauthorization letter, we accept private pay through credit cards, cash or check and we will provide you with a detailed invoice for Health Saving Plans reimbursements.

In addition to private insurance plan, we partner with most Virginia Medicaid/Medicare plans, contact your insurance provider for further details and request Threatt Counseling Transport!

Yes! We have service agreements with most providers in the area. When scheduling your next appointment or discharging from a facility, ask about any options the provider has to cover the cost of transportation with Threatt Counseling.

We recommend at least 24 hours advance notification to confirm the transportation. We can also offer services within 2-3 hours from your phone call.

Threatt Counseling Transportation operates 24 hours a day and 7 days week, 365 days a year, including holidays. Our professional and courteous dispatchers can be reached by phone day or night. Our drivers and vehicles are always there to serve your transportation needs when you need it.

Yes, of course, they can! Your caregiver or family member is welcomed to ride with you. In addition, we are happy to accommodate your service animal as well. We will not charge extra for additional passengers or service animal to come along with you, but keep in mind that our vans have 1 extra seat so we cannot accommodate more than 2 passengers.

Our guaranteed services are our quality and respect we provide to you, by all means, we will provide services “door through door and bed to bed” based on your specific needs. Our drivers are prepared to transfer you from your position to a wheelchair. Upon arrival to your destination, our professional drivers will notify the appropriate personnel and ensure that you are checked for your appointment and safe at your location.

If you need a return transportation with pickup time unknown, our drivers will provide the office staff with a business card and request that they call us 30 minutes prior to the completion of your appointment. If the client requests the driver to stay for whole appointment duration, please request this when booking the transport so we can make the appropriate accommodations to meet your needs.

Yes! We are more than happy to provide door-through-door services. Our specialties include bariatric transportation and stretcher transportation, both of which rely on door-through-door services. Regardless of mobility, our friendly and reputable drivers provide all the help necessary to get you or your loved one out of the house and to your appointment on time.